Guest Comments August 2016
Great villa, fantastic service, dream destination
Left on Sep 7, 2016 for a stay in Aug 2016
I stayed at Villa Malee in August 2016 – monsoon season! Before travelling, we were a little worried about the weather as thunderstorms were forecast everyday, but they either didn’t materialise or didn’t impact on our days enjoyment at all. Right from the initial booking enquiry, the service I received from Brian was fantastic. Prompt, informative replies, very helpful. It was very clear that he wanted us to enjoy our stay and experience the best of the island. On arrival the staff were brilliant. Always there when needed, but very inconspicuous at other times so as not to affect your privacy – the balance was just right, and the Thai food that they prepare on demand was beautiful. The Villa was spacious (we were 4 adults and 3 teenage kids), clean and well equipped. A 5 minute ride to the local beach, but plenty of other activities within a 30 minute drive. It was a fun 2 weeks, made easy by the willingness of the staff to help / organise everything from food to restaurant reservations, taxi’s to nights out, and I’d certainly recommend this villa to my friends.
Everything was perfect, many thanks.We had a great stay in Villa Malee. Please say a big thanks to Noi and the staff who were fantastic.I left a positive review on Trip Advisor yesterday, and I wouldn’t hesitate to recommend your villa to my friends in the future…
All the best
Danny Sapsford, Weybridge, Surrey, England . August 2016.
Hi there Brian,
We had a wonderful relaxing time at the Villa Malee. The accommodation was spacious and very clean. The pool area with the view and the 3rd level was awesome. The kids really enjoyed themselves and we had time to unwind.
The staff were very efficient and lovely to deal with. NokNoi and her lovely meals made everyone back home in Australia very envious. We only ended up eating out once for dinner. Mon was lovely with the girls and really got along with them. She also showed us how she cut the fruit she prepared each day.
Noi was extremely helpful and efficient, especially when organising the massages, hair braiding and manicures/pedicures at home. She even took on booking the Centara west sands at Splash Jungle. As we found out when we got there, this big organisation has a very rigid and difficult system to work with and we ended up speaking with management etc for over an hour to get a booking. I firstly tried to book with them, however, found it difficult and thought it was the language barrier and asked Noi to sort out. She did a great job, but the Centara customer service and processes are just simply archaic and I don’t know how they would cope in the high season. There were quite a number of customers waiting to speak with the management because of poor services etc.
Overall, Villa Malee was an awesome place to stay. The staff there were very good at their work and we would definitely encourage our friends to go there.
Many thanks Brian.
Vanessa Kerrison, Panorama, Australia, August 2016.
We had a beautiful stay and can’t wait to come back. We travelled with 4 adults & 2 children and from the very beginning, our stay was perfect. We stayed at Villa Jasmine which was the best holiday we have ever had. From the beginning, after booking our accommodation, Brian was fantastic, always responding promptly to our emails and any questions. He even arranged prior to arrival for distilled water to be available as my husband needed this for a CPAP machine. We were greeted late at night by Nuch & Moi who could not have been more attentive of our needs. They made us feel extremely welcome and could not have done enough for us. They had drinks and a light snack available for us on arrival. In the morning, we had a beautifully cooked breakfast for us. We stayed in for dinner 6 out of the 7 nights as their cooking was by far the best Thai meals we had all ever had, with food being so fresh and tasty with a good variety of options. On departure we were extremely surprised at the bill with food only coming to $56 per night for the 6 of us (4 adults & 2 children). We were introduced to Noi the villa manager the morning after we arrived, we were given a local phone while we were in Phuket to contact Noi who was available 24hrs a day,. She was wonderful and always extremely helpful with information, booking transport and arranging for massages etc to arrive at the villa. Noi also gave us the comfort that if we were out and ran into trouble we could call her to help us out with the locals. The villa was kept immaculate by Nuch & Moi and nothing was ever too much trouble. They were wonderful with our 2 kids aged 4 & 7. Since leaving, our children have said they really missed both Nuch & Moi. Whilst Nuch & Moi lived at the villa throughout our stay, we still felt we had total privacy as though we were there alone, but as soon as we needed anything they were always available and happy to help where needed. The pool was cleaned every morning and was spotless. Drinks and snacks were stocked daily and always in good supply and at really cheap prices. We plan to come back next year and wouldn’t even consider looking around to see what else was available as the villa and staff were wonderful and could not be faulted. Thank you for such a wonderful stay and we look forward to seeing you on our return next year.
Karen Woollard, Victoria, Australia. August 2016.